Scam Overview
Tech Support & Recovery Scams
Cold calls, pop-ups, or emails claiming your device is infected and demanding remote access or payment.
Annual Loss
$1.2B globally in 2024
Primary Targets
Seniors, remote workers, people with limited technical knowledge
Objective
Gain remote access, steal online banking details, charge bogus fees
Key Red Flags
- Browser pop-ups with loud alarms and fake Microsoft/Apple branding
- Callers demanding immediate payment in gift cards or wire transfers
- Requests to install remote desktop tools (AnyDesk, TeamViewer)
Sub-types & Playbooks
Common variations and tactics
01
Refund Scam
Claims you overpaid for a service and need to “return” money via wire transfer.
02
Device Lockout
Scammers lock the computer and demand payment to restore access.
03
Recovery Fraud
Offers to help victims recover previous scam losses for a fee.
Insights & Stats
Median Age of Victims
62 years
Top Contact Channel
Cold phone calls (41%)
Average Paid Fee
$450